An import delivery has several stakeholders, and unclear ownership can lead to missed steps. The importer, customs broker, freight forwarder, terminal, carrier and receiver may each control different information. A simple responsibility map helps answer who confirms release, who books an appointment, who provides the delivery instructions and who handles an exception.
What to prepare
Name one operational contact for each organization. Confirm who verifies cargo release and terminal availability, who provides the pickup reference, who books or confirms the truck, and who authorizes delivery and empty return. Share the expected milestones and escalation contacts. Ensure the carrier receives the latest references and the receiver gets an accurate arrival window.
Keep the move specific
The exact process depends on the shipment and commercial arrangement. Confirm responsibilities directly with every party before setting a dispatch date.
Plan your route
Share your addresses, dates and loading and receiving arrangements.
Start a move request →
